Legal
- PRIVACY POLICY
The Protection of Personal Information Act (POPIA) requires us to inform clients how we process, protect and disclose Their personal information obtained from them.
We are committed to protecting our clients’ privacy and will ensure that the clients; personal information is used appropriately, transparently and according to applicable law.
Information we collect:
We collect and process the clients’ personal information to provide our clients with access to the services and products of the providers with whom we have contractual agreements in place and to help us improve our services to our clients.
The type of information we collect may depend on the need for which it is collected and will be processed for that specific purpose only. We will inform the client what information is required to be provided to us.
We will require the clients’ consent, we may also supplement the information that is provided to us with information we receive from other providers in order for the GIC name to offer a more consistent and personalised experience in interactions with us.
Our contracted providers may also require additional information from you and they will be subject to the same privacy regulations that we are subject to.
Use of information:
We will use our clients’ personal information only for the purposes for which it was collected and agreed to. This may include:
• Providing products or services, and to carry out any transactions related to the provisioning of these products or services, including but not limited to;
• Confirming and verifying identity;
• Underwriting purposes;
• For purposes of claims history;
• Assessing and processing claims;
• Conducting credit reference searches or verification;
• Confirming and verifying identity;
• For credit assessment and credit management;
• For purposes of claims history;
• For the detection and prevention of fraud, crime, money laundering or
• other malpractice;
• Conducting market or customer satisfaction research;
• For audit and record-keeping purposes;
• In connection with legal proceedings;
• Providing our services, to carry out the services requested and to maintain and continuously improve our relationship with our clients;
• Providing clients with communications in respect of the GIC name Brokers and regulatory matters that may affect our clients; and
• In connection with and to comply with legal and regulatory requirements or when it is otherwise allowed by law.
4. Disclosure of your information:
We may disclose the client’s personal information to our providers whose services or products elected to use. We have agreements in place to ensure that they comply with our privacy terms and conditions. We may also share your personal information with, and obtain information about you from third parties for the purposes listed in 3 above.
We may also disclose your information where we have a duty or a right to disclose in terms of applicable legislation, the law or where it may be necessary to protect our rights.
5. Safeguarding your information:
The POPI Act requires us to adequately protect the personal information we hold and to avoid unauthorised access and use of your personal information. We will continuously review our security controls and processes to ensure that your personal information is secure. If we need to transfer your personal information to another country for processing or storage we will ensure that any party to whom we pass on your personal information will treat your information with the same level of protection as required by us.
6. Your rights to access and correction of your personal information:
You have the right to access the personal information we hold about you. You also have the right to ask us to update, correct or delete your personal information. We will take all reasonable steps to confirm your identity before providing details of your personal information or making changes to your personal information.
You can contact us at the numbers or addresses listed below and request the information you would like:
Information officer: Hilton Robert Hausberger
Telephone number : 082 552 6150
Physical address: 2nd Floor East, Longpoint Building, Cnr Witkoppen Road & Montecasino Blvd, Fourways
Email address: hrhausberger@me.com
7. Changes to this Notice
Please note that we may amend this Notice from time to time. Please check our website periodically to inform yourself of any changes. In case we do not have a website we will inform you of material changes to this policy.
We are committed to protecting our clients’ privacy and will ensure that the clients; personal information is used appropriately, transparently and according to applicable law.
Information we collect:
We collect and process the clients’ personal information to provide our clients with access to the services and products of the providers with whom we have contractual agreements in place and to help us improve our services to our clients.
The type of information we collect may depend on the need for which it is collected and will be processed for that specific purpose only. We will inform the client what information is required to be provided to us.
We will require the clients’ consent, we may also supplement the information that is provided to us with information we receive from other providers in order for the GIC name to offer a more consistent and personalised experience in interactions with us.
Our contracted providers may also require additional information from you and they will be subject to the same privacy regulations that we are subject to.
Use of information:
We will use our clients’ personal information only for the purposes for which it was collected and agreed to. This may include:
• Providing products or services, and to carry out any transactions related to the provisioning of these products or services, including but not limited to;
• Confirming and verifying identity;
• Underwriting purposes;
• For purposes of claims history;
• Assessing and processing claims;
• Conducting credit reference searches or verification;
• Confirming and verifying identity;
• For credit assessment and credit management;
• For purposes of claims history;
• For the detection and prevention of fraud, crime, money laundering or
• other malpractice;
• Conducting market or customer satisfaction research;
• For audit and record-keeping purposes;
• In connection with legal proceedings;
• Providing our services, to carry out the services requested and to maintain and continuously improve our relationship with our clients;
• Providing clients with communications in respect of the GIC name Brokers and regulatory matters that may affect our clients; and
• In connection with and to comply with legal and regulatory requirements or when it is otherwise allowed by law.
4. Disclosure of your information:
We may disclose the client’s personal information to our providers whose services or products elected to use. We have agreements in place to ensure that they comply with our privacy terms and conditions. We may also share your personal information with, and obtain information about you from third parties for the purposes listed in 3 above.
We may also disclose your information where we have a duty or a right to disclose in terms of applicable legislation, the law or where it may be necessary to protect our rights.
5. Safeguarding your information:
The POPI Act requires us to adequately protect the personal information we hold and to avoid unauthorised access and use of your personal information. We will continuously review our security controls and processes to ensure that your personal information is secure. If we need to transfer your personal information to another country for processing or storage we will ensure that any party to whom we pass on your personal information will treat your information with the same level of protection as required by us.
6. Your rights to access and correction of your personal information:
You have the right to access the personal information we hold about you. You also have the right to ask us to update, correct or delete your personal information. We will take all reasonable steps to confirm your identity before providing details of your personal information or making changes to your personal information.
You can contact us at the numbers or addresses listed below and request the information you would like:
Information officer: Hilton Robert Hausberger
Telephone number : 082 552 6150
Physical address: 2nd Floor East, Longpoint Building, Cnr Witkoppen Road & Montecasino Blvd, Fourways
Email address: hrhausberger@me.com
7. Changes to this Notice
Please note that we may amend this Notice from time to time. Please check our website periodically to inform yourself of any changes. In case we do not have a website we will inform you of material changes to this policy.
- DOWNLOADS
General Code of Conduct:
The contact details of the complaints and compliance departments:
• If you have any concerns or complaints, you can contact Discovery’s Chief Compliance Officer by sending an email to compliance@discovery.co.za
• The FAIS Ombud is an independent and impartial dispute solution tribunal which investigates, considers and disposes of complaints by consumers against financial services providers as required by the FAIS Act. PO Box 74571 | Lynnwood Ridge, | Pretoria, 0040 | Telephone: 012 470 9080 | Fax: 012 348 3447
The contact details of the complaints and compliance departments:
• If you have any concerns or complaints, you can contact Discovery’s Chief Compliance Officer by sending an email to compliance@discovery.co.za
• The FAIS Ombud is an independent and impartial dispute solution tribunal which investigates, considers and disposes of complaints by consumers against financial services providers as required by the FAIS Act. PO Box 74571 | Lynnwood Ridge, | Pretoria, 0040 | Telephone: 012 470 9080 | Fax: 012 348 3447